Heritage New Digital Banking Experience

A digital banking experience with a clean and consistent design across both online and mobile platforms.

All the same great features PLUS several new and improved features designed to make your banking experience easier for YOU.

  • Increased security and fraud protection
  • Stay up to date with faster alerts and push notifications
  • Update and manage accounts with many new and improved self-service features
  • Search your transaction history with simplified navigation
  • Easily deposit checks with improved mobile deposit
  • Access to budgeting and goal planning
  • Send and receive money with individuals using Zelle
  • Transfer balances between institutions easily
  • View your Kasasa qualification status
  • Activate Skip-a-payment
  • Submit real-time travel alerts

And MORE!

Refer back to this page for more updates and information about the New Digital Banking Experience. 

Frequently Asked Questions

A. We highly recommend you keep your account information up-to-date for a seamless transition to the New Digital Banking Experience. You may do this in a variety of ways. Call us at (812) 253-6928; use our Secure Message within online banking; click “Let’s chat!” in the bottom right corner of this page; OR, or you may do it yourself. In order to make these account changes yourself, visit this page with step-by-step instructions.

A. Yes. Joint owners will register as a new user and have their own username and password. The accounts are linked by SSN. Therefore, if you are a joint owner for multiple accounts, you will be able to view all your accounts by logging in with your own username and password once you register.

A. No, as long as you have signed in to online banking between June 20, 2021  - June 20, 2022. If you are the primary account holder, your online banking account will carry over and you will be able to log in with your existing username. You will be prompted to create a new password for security purposes.

A. Online Banking is any form of personal banking which you conduct using the Internet. While Online Banking only deals with the essential transactions, Digital Banking goes much deeper and requires a comprehensive re-engineering of Heritage’s internal systems. Once the New Digital Banking Experience is live. You will notice a consistent look and feel across desktop, mobile, and the new app.

A. To be ready for the New Digital Banking Experience, make sure your Google Chrome, Microsoft Edge, Mozilla Firefox, or Apple Safari browser is up-to-date with the latest two versions. Internet Explorer is NOT supported. Tablets and iPads will not have app access and must use digital banking through heritagefederal.org. 

Devices Supported:

  • Windows: Versions currently supported by Microsoft, using a supported browser listed above
  • OS X: Versions still supported by Apple, using a supported browser listed above
  • Android: Version 8.0+
  • iOS: Last two major releases

 

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